Posted by Holly Barber in GDPR on January 5th, 2018
New data protection laws are due to come into force in May 2018 and will change how you do business and how you manage your customer data and you need to prepare. Marketing and communication has moved along rapidly in the last 20 years, but unfortunately the data protection act which protects us and our […]
Posted by Dan Parker in How To, SMS Tips & Tricks on January 4th, 2018
Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Learn more here. We’ve been a long-time SMS partner of Freshdesk and we’ve seen numerous ways thats customers are adapting our integration into their helpdesk. What if you want to initiate a text message from Freshdesk? Let’s take a […]
Posted by Dan Parker in SMS Tips & Tricks on January 4th, 2018
Update: We now have the option for Email to SMS, an easier alternative to 2-way SMS with Freshdesk. Find out more here. We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.
Posted by Holly Barber in How To on December 8th, 2017
Online shopping is quick and instant, especially at this time of year. Go that extra mile to improve your customer’s online shopping experience and keep them in the loop by hooking up your eCommerce store with FireText and sending handy SMS notifications.
Posted by Holly Barber in SMS Tips & Tricks on November 9th, 2017
Christmas is on the way….are you ready? We’ve got 5 of the best ways to use SMS to boost sales and improve customer engagement this busy season.
Posted by Holly Barber in Keeping Customers Happy, SMS Tips & Tricks on November 1st, 2017
It’s quickly become the biggest shopping day of the year, and on Black Friday you have 24 hours to maximise on the shopping hype; using a communication tool that’s going to get your message seen super-fast is an absolute must.
Posted by Holly Barber in How To, Keeping Customers Happy on October 27th, 2017
Marketing automation doesn’t have to seem automated. Adding some personality and showing off your brand with a friendly SMS will help the customer feel more valued, whilst still saving you tons of time.
Posted by Holly Barber in Keeping Customers Happy, Uncategorized on October 18th, 2017
One of the big questions small business owners ask, particularly when they are starting out and resources are limited: is if marketing budgets are small, but there are revenue targets to hit, where should efforts be focused?
Posted by Holly Barber in How To on October 10th, 2017
Whether you’re a brand new FireText user, or have been sending SMS campaigns for years, this handy guide will show you lots of tips and tricks and take you through the platform step-by-step so you’ll be sending awesome SMS campaigns in no time.
Posted by Holly Barber in How To on September 29th, 2017
Keep your finances in order and help customers and staff do the same with handy SMS notifications. Send safe and secure accounting updates to them on-the-go with FireText and Zapier.