Sending SMS from inside Freshdesk with Email

Posted by in How To on January 3rd, 2017

We’ve partnered with Freshdesk to provide 2-way SMS for your helpdesk. This is perfect for allowing your customers to text their questions straight to your support agents. You can even reply too.

Case Study: Alan Lawrence Hairdressers

Posted by in FireText's Wonderful Customers on October 11th, 2016

Alan Lawrence Hairdressers is a busy hair salon based in Hadley Wood, Barnet. Established in 1976 and growing ever since; Alan and his team have built a strong client base of customers. He explains why adding SMS to his communications has led to an increase of customers returning.

Case Study: Rugged London

Posted by in FireText's Wonderful Customers on October 3rd, 2016

Rugged London supply reclaimed building materials to businesses and individuals in the UK and Europe. David Northrop who heads up the team at Rugged London tells us how he achieved huge click through rates and customer interaction with his SMS give away!


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