Posted by Megan Parker in How To on June 5th, 2023

Nobody wants a no-show. Us FireText-ers have jotted down tried and tested ways to reduce no-shows. Spoiler: it includes our trusty friend, the SMS message, and some inspiring content examples.

Posted by Megan Parker in SMS Tips & Tricks on May 2nd, 2023

Ever notice the name or number at the top of a text message? This is called a sender ID. When you’re sending business SMS, you have two sender ID options: to send from your brand name or from what we call a reply number. Here, we explain when, why and how to use them.

Posted by Megan Parker in SMS Tips & Tricks on April 24th, 2023

Messages like booking reminders and order confirmations often fall into the ‘boring’ trap. But don’t worry, there’s a simple way out! Ditch the blunt language and double down on creating functional-but-fun content to build rapport with customers. See our top content tips below.

Posted by Megan Parker in SMS Tips & Tricks on April 12th, 2023

SMS is an instant, direct way to contact parents and staff. Schools across the UK use FireText not only for our market-leading security credentials, but our 1:1 content support too. On that note, we’ve put together some nice and snappy bulk SMS examples just for you – take a look and be inspired!

Posted by Megan Parker in FireText's Wonderful Customers on March 1st, 2023

KidCoachApp is a tool that inspires parents to have meaningful conversations with their children. It prompts interesting chats by asking questions like ‘is luck a real thing?’ or ‘would chocolate rain be a good thing?’ The app’s founder, Kavin, came to FireText with an open mind; to introduce texting as a quick, snappy channel to […]

Posted by Megan Parker in How To on February 15th, 2023

Ever wondered what your customers doing after they’ve clicked a link in your message? Great news: You can track clicks in FireText and activity in Google Analytics 4! Follow this 4-step guide.

Posted by Megan Parker in SMS Tips & Tricks on January 18th, 2023

Small businesses across the UK use text messaging to save time, be seen and increase touch-points for loyal customers. Read on for top things to consider when choosing an SMS platform – plus some ways you can use SMS to outdo your competition. Check out the recent reviews of SMS providers We actively encourage enquiring […]

Posted by Megan Parker in SMS Tips & Tricks on November 18th, 2022

Despite reduced spending, the number of shoppers planning to purchase in the Black Friday and Cyber Monday sales this year has risen by 6% versus last year. With plenty of people preparing for the best deals and gifts, it makes sense to let them know directly via SMS. Here’s your ultimate guide to Black Friday […]

Posted by Megan Parker in FireText's Wonderful Customers on October 14th, 2022

SMS is booming in the accountancy world. CKW, a Manchester-based firm of Chartered Certified Accountants, is living proof. The team save heaps of time by delivering vital updates – from book-keeping reminders to tax return deadlines – to their clients from the FireText platform. With the praises of director, Alistair, we tell CKW’s success story […]

Posted by Megan Parker in SMS Tips & Tricks on October 11th, 2022

From makeup product drop promos to spa appointment reminders, SMS is dominating the beauty industry. After all, it’s an instant way to communicate with mobile-orientated masses. With Black Friday coming, there’s a chance to level up. Backed by an industry-leading platform and team of SMS experts, your beauty brand can boost engagement and team efficiency […]