Win over guests
before check-in
Create an awesome experience before your guests have even walked through the door. Introduce yourself from the desk, so you build rapport with your guests and in turn, create a positive experience for them.
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Enhance guest experience
from the get-go
From weather-based activity suggestions and providing directions to pampering your guests with extra special treatment, use the timely and friendly nature of SMS to be your guest's very own mobile guide.
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Encourage guests to
return with follow-ups
Catch your guests after they visit and use our SMS survey capabilities to ask them how their stay was. Or allow for real-time feedback so if you need to, you can improve their experience there and then.
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SMS tools & tips for hotels
Help guests enjoy their stay with these top ways to use FireText for hotels.
Receive replies with two-way SMS
Using a FireText reply number, you can converse with your guests, give real-time support or respond to requests.
Integrate with your hotel software
Using our API, your developers can build a custom-made integration with FireText, so texts can be triggered by your desired actions.
Send texts last-minute boosts
What better way to fill last-minute rooms than to reach out to interested parties via SMS? Using FireText’s tier-1 networks, it’s reliable & pretty much instant.
Request reviews from your guests
Ask guests for a review after their stay. Include a review link in your messages, or ask for feedback there and then using a reply number.
Retarget past guests
Got an awesome offer you want to shout about? Reach out to your past guests with your offers, like you’re contacting an old friend.
Schedule texts for guests
Schedule texts around your schedule. From late check-ins to marketing campaigns, you can plan messages ahead so they work around your busy day.
Start sending SMS in no time...
From signing up to sending, you'll get your message out to guests and heighten their enhance their experience before you know it.
1
Sign up for an account
Pop in a few basic details to get started with a free trial account - no contract or credit card required.
2
Await verification
As a trusted provider for the NHS and gov, we manually verify every account to ensure a safe platform for all.
3
We'll set you up!
Your new account manager will email. We'll even be here to hop on a call and chat through getting the best out of FireText.
Let's chat!
Our lovely SMS experts are always here on standby.
GOT QUESTIONS?
Email us at hello@firetext.co.uk
